Our commitment to you

Independent fiduciary
and administration solutions

Our commitment to you

It’s as simple as... delivering excellence

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We will aim to get things right first time, every time We will foster a ‘no surprises’ culture We will listen We want to be a part of your team We will live by our core values We will be proactive We will aim to get
things right first
time, every time

Right first time, every time

We will always check and validate information we maintain before we provide it to you.

If we think there is a better way to deliver what you need, we will tell you.

We will ensure that people with the right knowledge and experience support your needs.

We will foster
a ‘no surprises’
culture

A ‘no surprises’ culture

We will offer a fixed or time-based fee quote according to an agreed scope of work.

We will warn you if costs are going to be higher than normal or if we anticipate costs outside of the agreed scope of work.

We will be clear as to what we can do for you and by when.

We will be open and honest in our dealings with you.

We will
listen

We will listen

We will always welcome your feedback; your opinion matters.

We will work with third party service providers to complete transactions efficiently and on time.

We will always respond to you in a timely manner.

A VG director will always be ready to listen to what you have to say.

We want to be a
part of your team

Part of your team

We will always seek to align our interests with yours.

We will build a strong relationship of trust with you and your team.

We will take time to understand your business aims and work with you to achieve them.

We will live
by our core
values

Our core values

Excellence

Excellence: constantly looking for ways to do things better, faster or more efficiently.

Responsibility

Responsibility: accepting the part we have to play in order to achieve success.

Integrity

Integrity: always doing the right thing.

Partnership

Partnership: working seamlessly together to achieve more as one team.

Caring

Caring: listening to, understanding and taking into account the needs of others.

Positivity

Positivity: taking opportunities or tackling problems with conviction and with a smile.

We will
be proactive

We will be proactive

We will maintain regular contact to make sure we are doing what you need us to do.

We will actively review your structure(s) and will let you know what work we think is required.

We will manage workflows and transactions to ensure that they complete efficiently and on time.

We will aim to get things right first time, every time

Right first time, every time

We will always check and validate information we maintain before we provide it to you.

If we think there is a better way to deliver what you need, we will tell you.

We will ensure that people with the right knowledge and experience support your needs.

We will foster a ‘no surprises’ culture

A ‘no surprises’ culture

We will offer a fixed or time-based fee quote according to an agreed scope of work.

We will warn you if costs are going to be higher than normal or if we anticipate costs outside of the agreed scope of work.

We will be clear as to what we can do for you and by when.

We will be open and honest in our dealings with you.

We will listen

We will listen

We will always welcome your feedback; your opinion matters.

We will work with third party service providers to complete transactions efficiently and on time.

We will always respond to you in a timely manner.

A VG director will always be ready to listen to what you have to say.

We want to be a part of your team

Part of your team

We will always seek to align our interests with yours.

We will build a strong relationship of trust with you and your team.

We will take time to understand your business aims and work with you to achieve them.

We will live by our core values

Our core values

Excellence: constantly looking for ways to do things better, faster or more efficiently.

Responsibility: accepting the part we have to play in order to achieve success.

Integrity: always doing the right thing.

Partnership: working seamlessly together to achieve more as one team.

Caring: listening to, understanding and taking into account the needs of others.

Positivity: taking opportunities or tackling problems with conviction and with a smile.

We will be proactive

We will be proactive

We will maintain regular contact to make sure we are doing what you need us to do.

We will actively review your structure(s) and will let you know what work we think is required.

We will manage workflows and transactions to ensure that they complete efficiently and on time.

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